Shipping & Return Policy
Shipping & Return Policy
We want you to love every New Scotland piece you receive. Below you’ll find details on our shipping timelines, delivery options, and how to make a return or exchange if needed.
Shipping Information
All of our apparel is hand-printed in Dartmouth, Nova Scotia, and made in small batches. We take pride in every order — ensuring it’s crafted, packed, and shipped with care.
Processing Time
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Orders are made to order and typically printed and shipped within 5–7 business days.
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During peak retail and shipping seasons (such as holidays, promotions, or new releases), please allow a few extra days for production and fulfillment.
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You’ll receive a tracking number via email as soon as your order ships.
- We are online-only and do not offer in-person pickup. If you’re in the HRM area, select Local Delivery at checkout for fast, next-day service once your order is ready.
Shipping Options
| Region | Shipping Method | Rate | Free Shipping | Notes |
|---|---|---|---|---|
| Local Delivery (HRM) | Delivered by Haligone | $8 flat rate | Free over $125 | Next-day delivery once printed.Local delivery is available to customers within specified HRM postal codes, automatically verified at checkout. |
| Canada-Wide | Standard Shipping | $15 flat rate | Free over $125 | Shipped via UPS, Purolator, ICS, or Canada Post using Machool for best rates. |
| USA | Standard Shipping | $25 CAD flat rate | Free over $150 | Duties and taxes not included. Transit times vary by region. |
| International | Standard Shipping | Calculated at checkout | — | Available to select countries. |
Returns & Exchanges
We stand behind the quality of everything we make. If something isn’t quite right, we’ll make it right.
Returns:
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Returns are accepted within 15 days of receiving your order.
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Items must be unworn, unwashed, and in original condition.
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To start a return or exchange, email newscot@newscotlandclothing.ca with your order number.
Refunds:
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Refunds are issued to your original payment method once the return is received and inspected.
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Shipping fees are non-refundable.
Exchanges:
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We offer free exchanges within Canada for size or colour.
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Once approved, we’ll send you a prepaid return label to make it easy.
Final Sale Items:
Sale items, limited edition drops, and gift cards are final sale and cannot be returned or exchanged.
Our Promise
At New Scotland Clothing Co., we believe that what’s made close to home matters most. Every product is Canadian-made, hand-printed in Dartmouth, and inspired by our community and heritage.
We promise to:
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Prioritize quality, comfort, and craftsmanship in every piece.
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Pack every order with care and attention to detail.
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Support local production and sustainable, small-batch methods.
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Treat every customer like a neighbour — because, to us, you are.
If you ever have a question or concern, contact us at newscot@newscotlandclothing.ca — you’ll always hear from a real person.
Canadian Made. Nova Scotia Inspired.
Made Near. Worn Far.