Frequently Asked Questions
What came first...
New Scotland Clothing Co. started in 2014, followed by New Scotland Brewing Co. in 2018.
Today, we are all under New Scotland Co.
New Scotland Co. is a good-times brand.
When you pull on your favourite piece of clothing, drink your favourite beer, hang out in our taproom and enjoy live music, you become an extension of our family.
Everyone is welcome, anyone can feel comfortable - we’ll save you a seat.
Product Transparency
At New Scotland Co., we pride ourselves on curating items that we stand behind.
We do not underestimate the value of "Made in Canada" - this is why we will never claim a product is made in Canada when it is not.
Look for "Made in Canada" in the product descriptions.
In an effort to make our products more accessible to our community, we have introduced the Essentials Collection. This collection offers cost effective and high quality products that we know you'll love.
Shipping Information - Clothing & Accessories
We ship worldwide!
Shipping rates are calculated through Canada Post once shipping and payment information has been entered.
We use Canada Post associated partners.
Please allow 1-2 business days for us to prepare your order. You will receive a tracking number via email for your order.
Once orders have left our location, the Canada Post tracking number will provide you with all updates.
During the peak seasons, wait times may be longer than anticipated. However, our team will always do our best to get your order out as soon a possible.
Refunds & Exchanges
30 Days for Return/Exchange from date of purchase
Proof of purchase required. Items must be in original condition and packaging, including tags and accessories.
Items must be unworn and unwashed.
Items will be refunded to original payment method.
Refunds after 30 days will be issued as a store credit.
Additional Conditions:
Shipping charges are not refunded.
We cover shipping for exchanges (In Canada Only)
Inspection may apply.
Personalized/custom items may not be returnable.
For return of online order, please send an email to info@newscotlandco.ca
HOLIDAY INFO
All gifts purchased around the holiday season will have the opportunity to be returned or exchanged up until January 7th, 2024.