- Return Policy
- Contactless Options: Curbside Pickup, Free Local Delivery and Free Shipping
COVID-19 Response Fund
Proceeds from the DGHF face mask go to support the Dartmouth General Hospital Foundation COVID-19 Response Fund.
For more information, please visit:
Masks will begin to ship and be ready for pickup August, 25, 2020.
Our 100% cotton masks are washable and contain an inner pocket to house a filter (not included). For every mask purchased, one will be donated to one of the many healthcare networks, charities, not-for-profits, or vulnerable communities in Canada. Plus, you can feel good about the fact that the material used for the mask’s outer layer and lining is knitted in Canada.
This premium, cotton face mask is made of 100% cotton jersey, with a polyester filter pocket, and adjustable nose to form to the contours of your face. Fabrics are pre-washed prior to construction.
• 100% Cotton Jersey with 100% polyester filter pocket
• Machine wash warm
• Non-medical grade
• Not intended for clinical use
• Tumble dry low
• Machine washable
• Please wash before use
ADULT SIZE CHART
*Measured from highest point of mask to lowest point of mask
**Measured from centre of the mask, inclusive of ear loop
Colours and fabrics will change as we move through supplies, so we cannot guarantee specific colours for orders at this time.
Due to the nature of face mask, we are unable to provide suggestions on sizing. We encourage you to reference the sizing measurements provided.
Reusable Face Mask Disclaimer
These masks are not direct substitutes for N95, surgical, or procedural masks and
are not FDA approved. In circumstances where medical-grade Personal Protective
Equipment is recommended, you should consult a healthcare professional. The
decision to use and gift this mask is solely your own. Washing before first use is
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Unfortunately, we cannot accept returns or exchanges on garments in our "Authentic Handcrafted Collection". Every garment is made custom for each order.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- The customer is responsible for paying shipping costs for returning your item to us. We will cover the shipping costs to back to you based on using our standard service.
- Gift cards are non returnable items.
To initiate a return or exchange, please contact us at firstname.lastname@example.org and include your order number.
Call us at 1-902-405-0109.
We offer full refunds on merchandise up to 30 days of purchase date with receipt. Without receipt store credit or exchange is issued. We will try the best to accommodate your situation and make sure any sizing or exchange issues are easily resolved. Returned items must have no visible signs of wear or use and include original tags.
Free Curbside Pickup
We now are offering free weekly curb side pickup Tuesday to Friday 12 PM-5:30 PM, and Saturday 11AM-5PM. Please select this option on the "Shipping" screen during check out.
Free Local Delivery
We are now also offering free weekly local deliveries after 2 PM to select areas in the HRM. After you place your order and select "Local Delivery" at checkout, we will get in contact with you to organize delivery. If the first 3 digits of you postal code match the list below, you are eligible! Please select this option on the "Shipping" screen during check out. Minimum purchase amount of $35 before tax.
Free Local Delivery Postal Codes
B4C, B2R, B4A, B3B, B2X, B3A, B2Y, B3M, B2W, B2V, B3G, B3S, B3K, B3L, B3J, B3H, B3N, B3P, B3R, B2T.
Free Shipping over $100. As always, we continue to ship anywhere in the world with Canada Post and offer competitive discounted shipping rates.